Return Policy

We guarantee that our products are as specified in the product descriptions. We also guarantee that you will receive what you ordered and in good condition. We do not guarantee a return or refund if you order the wrong item or the wrong size items. Please see returns below.

RETURNS
Due to the nature of our products, we are unable to grant returns or exchanges on the products we sell. If your product is damaged during shipment, we will do our best to make sure that you receive either a replacement or a refund. Please see below for refunds on damaged items.
Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

Refunds
We will issue refunds in these events only:

• You did not receive your items.
• You received the wrong items.
• You received damaged products.

We will attempt to provide you with a replacement first, and if we can not, we will issue you a refund.

For us to provide you with a replacement OR refund, we must have the following as it applies to your situation.

• Your name and your order number and email address.
• Details about the missing or damaged products in your order.
• A photo of the product you did receive if you received the wrong one.
• A photo of any damaged items during shipment including the box.

Refunds and/or replacements will be issued after we review the above information and have reviewed the issues. We will notify you either by text or email as to the status of your refund or replacement and the time frame that it will take place.

Refunds or replacements can take up to 7-10 days before they are completed.

Late or missing refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at info@blackcreeknsy.com

Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.

Need help?
Contact us at info@blackcreeknsy.com for questions related to refunds and returns. If you do not receive a response from us within 2 business days please send a text to 912-388-9063 or give us a call.